The aim of this course is to help delegates recognise potential problems before they arise. Also to develop the skills to defuse conflicts before they escalate to serious confrontation and violence with the aim of making a safer working environment.
The certificate in conflict management and personal safety comprises of 5 outcomes:
1. Understand the terminology used in conflict resolution
2. Have an appreciation of the laws that apply to businesses and their employees
3. Be aware of the concepts of a safe working environment and how the risk of conflict can be assessed
4. Use appropriate methods to de-escalate a confrontational situation
5. Value the importance of personal safety